ASL – Summary of the Notice of Consultation and the actions the Commission is taking (1 of 5)
Video is also available in Langue des signes québecoise (LSQ).
Video Transcript
Call for comments – Summary of the Notice of Consultation and the actions the Commission is taking
The summary of this notice of consultation is being provided to help promote accessibility and is not an official version of the notice of consultation.
Introduction
Canadians need access to reliable, affordable, and high-quality telecommunications services for every part of their daily lives.
Telecommunications service outages, even if they are short, are highly disruptive and can seriously impact Canadians’ day-to-day lives. All outages can have harmful effects on people, especially when they cannot connect to emergency services in times of need.
The Commission, along with telecommunications service providers and other government authorities, all play a role in preventing and managing telecommunications service outages. This includes federal departments like Innovation, Science and Economic Development Canada and Public Safety Canada, as well as provincial and territorial emergency management organizations, and 9-1-1 call centres.
In this consultation, the Commission is developing a regulatory policy on measures that telecommunications service providers should take to help improve the resiliency of telecommunications networks and the reliability of telecommunications services. The Commission is gathering views on (i) what principles should guide the development and implementation of the regulatory policy, (ii) how telecommunications service providers should design and operate their networks to help make them more resilient, and (iii) how the regulatory policy can help support the safety of Canadians in all regions of the country, including rural, remote, and Indigenous communities.
Alongside this consultation, the Commission is taking two additional actions as part of its broader strategy to help lessen the disruptive impact of service outages on Canadians. First, the Commission is helping improve coordination whenever a major outage happens through its Telecom Decision on mandatory notification and reporting of major telecommunications service outages. The Commission is requiring telecommunications service providers to notify it and other government authorities within specific timeframes, as well as file comprehensive post-outage reports. Second, the Commission is considering additional consumer protections when Canadians experience an outage with their Internet, cellphone, telephone, or television services through its Telecom and Broadcasting Notice of Consultation on Consumer protections in the event of a service outage or disruption. These protections include clearer communication from service providers during outages and refunds for lost services.
A complete list of questions can be found in the “Call for comments” section of the notice. The Commission will accept video interventions and replies in ASL and LSQ and will post the English and French transcripts of those video interventions and replies.
The Commission is launching this notice of consultation to gather views on the measures that telecommunications service providers should take to help improve the resiliency of telecommunications networks and the reliability of telecommunications services.
This video introduces the Notice of Consultation. It summarizes the importance of reliable telecommunications services for Canadians and the actions the Commission is taking to help lessen the disruptive impact of service outages. In this consultation, the Commission is gathering views to develop a regulatory policy on measures that telecommunications service providers should take to help improve the resiliency of telecommunications networks and the reliability of telecommunications services.
Notice of Consultation CRTC 2025-226
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