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Your comments are important to us. Contact us if you have any concerns or issues about your residential or mobile phone, Internet, TV, or radio services. However, the fastest way for us to do so is to help you find the available information online. We invite you to look for an answer to your question by visiting our Support Centre.

If you would like to provide feedback on accessibility, view this accessibility feedback page.

Zero Tolerance Policy

CRTC staff treats clients with courtesy and respect and expects that they do the same. Calls or written messages that contain demeaning, threatening or otherwise abusive language towards staff will not be tolerated.

Warning: Scam calls impersonating the CRTC

The Canadian Radio-television and Telecommunications Commission (CRTC) has been made aware of scam phone calls impersonating the CRTC.

Canadians are receiving calls from various phone numbers, including the CRTC consumer support line (1-877-249-2782).

The CRTC will never ask you to give out personal or financial information over the phone or threaten to disconnect your services.

What you should do:

If you have contacted the CRTC with an inquiry, make sure to have your reference number handy.

Complaints, questions or feedback

Warning: How to report criminal activity?

If you are still experiencing issues with your phone, Internet, TV, or radio services after consulting the Support Centre, you can file a complaint with the CRTC.

Use the public inquiries form

General inquiries

You can contact the CRTC for general inquiries in any one of the following ways:

By mail:
Canadian Radio-television and Telecommunications Commission
Gatineau, Quebec
Canada, K1A 0N2

Telephone (toll-free): 1-877-249-2782

Typing from a teletypewriter or making a call from outside Canada?
  • Calls from outside Canada:
    819-997-0313
  • Type to our teletypewriter toll-free (in Canada):
    1-877-909-2782
  • Type to our teletypewriter from outside of Canada:
    819-994-0423

Fax: 819-994-0218

Live chat: Chat with an agent

Service hours: Monday to Friday: 8:30 am to 12 pm and 1 pm to 4:30 pm (Eastern time)

Email: Email us with a clear explanation of the reason for your request, so we can direct you to the appropriate resource. Due to high demand, response times may be longer. For faster service, please consider using phone or live chat.

Industry inquiries

Regulated companies and service providers, we are here to answer your questions.

Service hours: Monday to Friday: 8:30 am to 4:30 pm (Eastern time)

Broadcasting

If you represent or work for an online streaming service, radio or TV broadcaster, or a distributor.

Telephone (toll-free): 1-866-781-1911

Telecommunications

If you represent or work for an Internet service provider, telephone or mobile company.

Telephone (toll-free): 1-877-793-8444

Email: Email us if you represent a telecommunications company and have questions about regulatory obligations, policies, or CRTC procedures. Include your organization’s name and a detailed explanation of your inquiry.

Media inquiries

This account is for inquiries from members of the media only.

Service hours: Monday to Friday: 8:30 am to 4:30 pm (Eastern time)

Telephone: 1-819-997-9403

Email: If you are a member of the media, email us with any media requests. Make sure to tell us why you are contacting us and the media organization you are representing.

Hearings and Public Proceedings

This contact is for individuals or organizations who wish to participate in a public proceeding.

Email: Email us if you need help submitting an intervention, comment, or response. Our Hearings and Public Proceedings team will provide personalized assistance.

Speaking engagement request

This contact is for individuals or organizations who would like a CRTC representative to speak at an event.

How to submit a request

Email: Email us to submit a request with the following details:

  • the name of your event
  • the name of the organizer(s)
  • the date and location of the event
  • the topic you would like addressed
  • background information about your audience size and composition (e.g., students, lawyers, policy experts, industry etc.)

Note: Requests should be submitted at least six to eight weeks before your event.

Other resources

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