ASL – Specific needs of persons with disabilities or other customers (5 of 6)
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Video Transcript
Specific needs of persons with disabilities or other customers
The summary of this notice of consultation is being provided to help promote accessibility and is not an official version of the notice of consultation.
The Commission is seeking comments on the questions, to be submitted no later than 13 November 2025.
Additional or different protections for persons with disabilities, people residing in rural or remote areas, and other types of customers
Q17. In the context of the protections considered above, is the experience of persons with disabilities with service outages or disruptions different from the experience of other customers? If so, should the Commission consider additional or different protections for these customers? Explain your rationale.
Q18. In the context of the protections considered above, is the experience of people residing in rural or remote areas with service outages or disruptions different from the experience of other customers? If so, should the Commission consider additional or different protections for these customers? Explain your rationale.
Q19. In the context of the protections considered above, is the experience of any other types of customers different? If so, should the Commission consider additional or different protections for these customers? Explain your rationale.
In this consultation, the Commission is looking to help make it easier for Canadians to know what to expect from their Internet, cellphone, telephone, or television service providers in the event of a service outage or disruption. The Commission is considering additional consumer protections, including clearer communications from service providers during outages and refunds for lost services.
This video presents the questions related to understanding the specific needs of persons with disabilities and other types of customers from the Notice of Consultation.
Notice of Consultation CRTC 2025-227
Consultation about consumer protections in the event of a service outage or disruption
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