Consultation on notification and reporting about major telecom service outages

We sought your comments on how telecommunications providers should send mandatory notifications and report major service outages to the CRTC, Innovation, Science and Economic Development Canada, and other authorities.

This consultation ran from February 22 to March 24, 2023. We re-opened the consultation from September 11 to October 3, 2023 to provide Canadians who are Deaf or Hard of Hearing with the opportunity to participate by submitting a video in American Sign Language (ASL) or Langue des signes québécoise (LSQ).

Key topics for discussion

We invited you to provide comments on notification and reporting requirements for Canadian providers when major service outages occur. Among other things, we sought comments on:

• which Canadian providers would be required to send a notification when a major service outage is detected
• which Canadian providers would be required to submit a post-outage report to the CRTC
• what should be the scope of any such notifications and reports

Read the Notice of Consultation for more details.

What we learned

• Interventions (comments we received online, by mail and by fax)

Related information

• Changes to procedure 2023-39-1: Call for comments – Development of a regulatory framework to improve network reliability and resiliency – Mandatory notification and reporting about major telecommunications service outages – Changes to procedure to enable submission of sign language video interventions
• Telecom Policy 2023-39: Call for comments – Development of a regulatory framework to improve network reliability and resiliency – Mandatory notification and reporting about major telecommunications service outages

Date modified:

2025-09-04