Telecom - Secretary General Letter addressed to Evan Kosiner (2627147 Ontario Inc.)
Gatineau, 26 August 2025
BY EMAIL
Evan Kosiner
2627147 Ontario Inc.
550 Eglinton Avenue West, Suite 23-031
Toronto, Ontario M5N 1B6
evan@stadiumevents.ca
Subject: Part 1 Application by 2627147 Ontario Inc., alleging undue discrimination by Bell Canada
Dear Evan Kosiner,
Thank you for the Part 1 application (the application) submitted on behalf of 2627147 Ontario Inc. on 4 September 2024. The application contained allegations that the Commission takes seriously. It is important for consumers to receive the services that they have paid for.
With regard to retail Internet services, the Commission relies on competitive market forces alongside a range of regulatory tools to ensure that consumers’ interests are protected and supported. For example, the Commission has implemented The Internet Code, which assists customers in obtaining and understanding information about their Internet service contracts. The Commission has a consumer protection framework, which it is currently seeking to improve through the Consumer Protections Action Plan. We invite you to monitor the action plan and would welcome your participation in those public consultations in which you have an interest.
Further, the Commission requires all telecommunications service providers to become members of the Commission for Complaints for Telecom-television Services (CCTS). The CCTS is an independent organization that is dedicated to working with consumers—including small business customers—and service providers to resolve complaints regarding telephone and Internet services. As members of the CCTS, telecommunications service providers are required to participate in its complaint resolution process.
The application filed with the Commission stated that in November 2023, Bell Canada (Bell) misrepresented its ability to deliver reliable, high-speed Internet services to your business location. The application claimed that Bell’s failure to provide the promised level of service resulted in severe disruptions to business operations, including the loss of a client and financial damages. The application alleged that Bell’s actions resulted in the applicant being subject to an undue disadvantage while giving an unjust and unreasonable preference towards other Bell customers. The application therefore argued that Bell had violated the Telecommunications Act (the Act).
The issues raised in the application were also the subject of a complaint to the CCTS. The complaint was reviewed and the CCTS determined that Bell performed its duties to resolve the disruptions. Given the CCTS’ findings, the Commission focused its analysis on whether unjust discrimination and undue preference under section 27(2) of the Act had been established by the applicant.
The Commission’s analysis of an allegation of undue preference or unreasonable disadvantage under subsection 27(2) of the Act is conducted in two phases. First, the Commission must determine whether the conduct in question constitutes a preference or subjects a person to a disadvantage. If it so determines, it must then decide whether the preference or disadvantage is undue or unreasonable.
While the Commission recognizes the concerns described in the application, it did not demonstrate that a preference existed between the Internet services provided to 2627147 Ontario Inc. and other Bell customers nor did it contain sufficient evidence to support a finding that a client switched to a competitor due to Internet quality issues experienced by 2627147 Ontario Inc., resulting in the loss of business or revenue by 2627147 Ontario Inc. Therefore, the Commission is of the view that the application did not demonstrate a preference or disadvantage under the first phase of the analysis under subsection 27(2) of the Act and has closed the application.
If you have any questions, please contact Noah Moser, Director General, Telecommunications Sector, at noah.moser@crtc.gc.ca.
The Commission appreciates the time and effort you made in submitting the application.
Sincerely,
Marc Morin
Secretary General
c.c.:
Bell Canada, bell.regulatory@bell.ca
Leila Wright, Vice-President, Telecommunications, CRTC, leila.wright@crtc.gc.ca
Noah Moser, Director General, Telecommunications, noah.moser@crtc.gc.ca
Suneil Kanjeekal, Director, Telecommunications, CRTC suneil.kanjeekal@crtc.gc.ca
Crystal Hulley-Craig, Senior Counsel, Telecommunications, CRTC, crystal.hulley-craig@crtc.gc.ca
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