Strategic Plan 2026-2027
Connecting Canadians through technology and culture
Who we are
The Canadian Radio-television and Telecommunications Commission (CRTC) is an independent quasi-judicial tribunal that regulates the telecommunications and broadcasting sectors in the public interest. The CRTC holds public consultations and makes decisions based on the public record. The CRTC has a wide range of responsibilities, including under the Telecommunications Act, the Broadcasting Act, the Online News Act, and Canada’s Anti-Spam Legislation (CASL).
The CRTC has nine members, including a Chairperson, a Vice-Chairperson for Telecommunications, a Vice-Chairperson for Broadcasting, and six regional Commissioners who are located across the country. Each is an expert in their field and brings a unique perspective to the CRTC’s work. Supporting the nine decision-makers is a team of expert staff.
Vision
To be a modern, inclusive, and timely regulator.
Purpose
Connecting Canadians through technology and culture.
Priorities
The CRTC is committed to delivering meaningful results for Canadians. For 2026-2027, we will continue to prioritize work that will have the greatest impact. Specifically, we are focussing our resources to deliver on three key areas:
- Promoting competition and investment for Internet and cellphone services
- Modernizing Canada’s broadcasting framework
- Strengthening the CRTC to better serve Canadians
What we are doing
Promoting competition and investment for Internet and cellphone services
Canadians should have access to reliable, affordable, and high-quality Internet and cellphone services.
The CRTC will continue to:
- Promote competition for Internet and cellphone services while supporting continued investment in reliable, high-quality networks by allowing competitors to access telecommunications infrastructure at fair rates and on fair terms.
- Help connect rural, remote and Indigenous communities to high-speed Internet and cellphone services by helping fund infrastructure, making funding more accessible for Indigenous-owned telecommunications companies, and developing a subsidy to help make Internet services more affordable in remote communities.
- Protect and empower consumers by making it easier to shop for Internet and cellphone services and switch providers, reviewing and harmonizing consumer protection codes, and promoting compliance with rules for nuisance phone calls and spam emails.
- Work with other government authorities and organizations to improve emergency services by helping support the implementation of next-generation 9-1-1, and helping improve 9-8-8 routing and the public alerting system.
Modernizing Canada’s broadcasting framework
Canadians should have access to a wide range of programming, in both official languages, by a diverse range of creators, including those from Indigenous and official language minority communities (OLMC).
The CRTC will continue to:
- Implement the modernized Broadcasting Act to determine how broadcasters should support the broadcasting system by establishing a sustainable model for the creation and discoverability of Canadian and Indigenous content, defining Canadian content for audio services, and finalizing the individual contributions and requirements for broadcasters.
- Help ensure that Canadians have access to timely local and national news on radio and television, including by re-evaluating supports such as expenditure requirements.
- Reflect the distinct cultural and language objectives of First Nations, Inuit and Métis peoples by co-developing the Indigenous broadcasting policy.
- Foster inclusivity by helping ensure programming is accessible to persons with disabilities and supporting the creation of programming that reflects diverse perspectives.
Strengthening the CRTC to better serve Canadians
As an independent quasi-judicial tribunal, the CRTC is taking action to reduce administrative burden, streamline processes, and improve transparency and accessibility, while leveraging technology and focussing resources to deliver on its priorities.
The CRTC will continue to:
- Support a competitive and productive economy by simplifying regulatory reporting, eliminating outdated requirements, speeding up the publication of decisions, and using technologies to make operations more efficient.
- Create a more transparent and predictable environment by updating regulatory plans, such as the Regulatory plan to modernize Canada’s broadcasting framework and the Consumer Protections Action Plan, and reporting on our progress to cut red tape.
- Promote participation, particularly from under-represented groups, to help ensure a broad range of perspectives are included in CRTC processes by improving funding for public interest participation, and increasing engagement through the Indigenous Relations and OLMC Teams.
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