Telecom - Staff Letter addressed to Marielle Wilson (Bragg Communications Inc.)
Gatineau, 5 March 2026
Reference: 8663-C12-201015470
BY EMAIL
Marielle Wilson
Vice President, Regulatory and Sustainability
Bragg Communications inc.
Suite 801, 6080 Young Street
Halifax, Nova Scotia B3K 5M3
regulatory.matters@corp.eastlink.ca
Subject: Eastlink – Obligations of local voice communication service over Internet Protocol (VoIP service) providers with respect to 9-1-1 emergency service
On 27 January 2025, Bragg Communications, Inc., carrying on business at Eastlink (Eastlink), filed information related to Wi-Fi calling service, including details demonstrating how the service will comply with the 9-1-1-related requirements set-out in Telecom Decisions 2005-21 and 2005-61.
Based on the information provided, Commission staff is satisfied that Eastlink’s Wi-Fi calling service complies with the 9-1-1 access requirements, as well as the associated customer notification and awareness obligations applicable to voice over internet protocol and Wi-Fi calling services, as set out in Telecom Decisions 2005-21, 2005-61, and 2018-4.
It is the company’s responsibility to continue to provide 9-1-1 service to its customers and to provide customer notification texts informing customers of any 9-1-1 service limitations. The customer notification texts must be posted on the company’s website within five (5) business days of this letter or, in the case of new companies, by the date the company begins offering service to consumers. The company is also responsible for meeting all ongoing regulatory filings to maintain its licences and registrations.
Finally, the company is responsible for keeping current with regulatory obligations concerning the provision of 9-1-1 service. The Commission’s policies, decisions, and orders related to 9-1-1 can be found on the Commission's website at https://crtc.gc.ca/eng/phone/911/pol.htm.
If you have any questions, please do not hesitate to contact Étienne Robelin, Manager, Emergency Services, Telecommunications Sector, at Etienne.Robelin@crtc.gc.ca or 819-712-0199.
Sincerely,
Original signed by
Suneil Kanjeekal
Director, Dispute Resolution and Regulatory Implementation
Telecommunications Sector
cc: Étienne Robelin, CRTC, Etienne.Robelin@crtc.gc.ca
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