Telecom - Staff Letter addressed to the Distribution list
Gatineau, 6 February 2026
Reference(s): 8000-C12-202306407
BY EMAIL
Distribution list
Subject: 911 Service for the Haut-Saint-Laurent RCM
I am enclosing a letter dated 5 February 2026 from Claude DeBellefeuille, Member of Parliament for Beauharnois—Salaberry—Soulanges—Huntingdon, Quebec. The letter describes situations where 9-1-1 calls placed in one province were routed to a Public Safety Answering Point (PSAP) in another province.
9-1-1 is a shared responsibility, where federal, provincial, territorial, and municipal governments, as well as telecommunications service providers (TSPs), all play a role in ensuring that Canadians can access 9-1-1 services. All parties need to prioritize the safety of Canadians and ensure that 9-1-1 calls are routed appropriately. CRTC staff therefore urges you to review your approach to routing 9-1-1 calls, with a view to implementing all necessary technological solutions to limit the occurrence of situations like those described in the attached letter. We also request that you report back, within 30 days of this letter, informing us of positive steps you are taking to improve routing of 9-1-1 calls.
If you would like to discuss further, please do not hesitate to contact Noah Moser, A/Director General, Costing and Regulatory Implementation. CRTC staff are eager to help find solutions within the CRTC’s mandate.
Thank you in advance.
Leila Wright
Vice-President, Telecommunications Sector
Canadian Radio-television and Telecommunications Commission (CRTC)
Attach, (1) Distribution List
Distribution list:
Bell Canada, bell.regulatory@bell.ca;
Canadian Telecommunications Association, info@canadiantelecoms.ca;
Eastlink, regulatory.matters@corp.eastlink.ca;
Rogers Communications Canada Inc., regulatory@rci.rogers.com;
Saskatchewan Telecommunications, document.control@sasktel.com;
TELUS Communications Inc., regulatory.affairs@telus.com;
Vidéotron, regaffairs@quebecor.com;
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