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Telecom - Staff Letter addressed to the Distribubtion List

Gatineau, 14 January 2026

Our reference: 8663-C230-202505389

BY EMAIL

Distribution List

Subject: Request for Information – Netflash Internet Solutions – Part 1 application for non-discriminatory and timely access on reasonable terms and conditions to MDUs owned by Crescent Homes — Expedited Timelines

Dear recipients,

The Canadian Radio-Television and Telecommunications Commission (Commission) is currently considering the above referenced Part 1 application, filed by Continuum Online Services Ltd, operating as Netflash Internet Solutions (Netflash). In its application, Netflash is requesting access to the multi-dwelling units (MDUs) at and around 130 Otterbein Road in Kitchener, Ontario, which are owned by Crescent Homes.

Section 37 of the Telecommunications Act (the Act) provides that the Commission may require Canadian carriers or any person to file information or documents that the Commission considers necessary for the administration of that Act. As part of its consideration of Netflash’s above-noted application, Commission staff is issuing this Request for Information (RFI) to obtain further details on the current status of negotiations between the parties, as well as information from telecommunications service providers regarding the services they offer. The deadline for responding to this RFI is as follows:

Your responses will become part of the public record and will be posted on the CRTC website. Section 39 of the Act and Broadcasting and Telecom Information Bulletin CRTC 2010-961 provide that persons may designate certain information submitted to the Commission as confidential. A detailed explanation of why the designated information is confidential and why its disclosure would not be in the public interest must be provided, including why the specific direct harm that would be likely to result from the disclosure would outweigh the public interest in its disclosure.

If you file a document containing confidential information, an abridged version of the document omitting only the confidential information must also be filed with the Commission; alternatively, reasons why an abridged version cannot be filed must be provided. Only the abridged version of the document will become part of the public record and will be posted on the CRTC website.

If you have any questions regarding this request, you may contact Marie-Eve Lefebvre at marie-eve.lefebvre-lavoie@crtc.gc.ca.

Sincerely,

Original signed by

Suneil Kanjeekal
Director of Dispute Resolution and Regulatory Implementation
Telecommunications Sector, CRTC

c.c.:
Philippe Nadeau, CRTC, philippe.nadeau@crtc.gc.ca
Marie-Eve Lefebvre-Lavoie, CRTC, marie-eve.lefebvre-lavoie@crtc.gc.ca

Attach. (1)

Questions for Bell Canada and Rogers Communications Canada Inc.:

  1. Confirm whether you have any telecommunications equipment, including copper wire, fibre-based and wireless equipment, installed at multi-dwelling units (MDUs) at and around 130 Otterbein Road in Kitchener, Ontario, which are owned by Crescent Homes.
  2. Provide a copy of all access agreements concluded with Crescent Homes or any other entity which provide access to the above-referenced MDUs for the purpose of installing equipment and providing telecommunications services to residents/customers.
  3. Provide the total number of customers in the above-referenced MDUs to whom you currently provide telecommunications services.

  4. In its application, Netflash is requesting that the Commission impose the following order, among others:

    “[…] Direct Crescent Homes to finalize and execute an access agreement with Netflash, selecting from either the wording/terms in the Bell or Rogers access agreements already accepted by Crescent Homes, with ten days to respond:

    - For greater certainty, declare that conditioning access on a marketing agreement or fee is impermissible under the Act and CRTC decisions, and require Crescent Homes to provide documentary evidence if it claims Bell or Rogers were subject to identical conditions; and

    - Order that, effective immediately and until access is granted, Bell and Rogers (and any other telecommunications providers) be prohibited from activating, modifying, or providing services to both new and existing clients in these MDUs, thus ensuring equitable treatment and prompt restoration of competition in the public interest.”

    In the event that the Commission finds that Netflash is being denied non-discriminatory and timely access to the above-referenced MDUs, comment on the possibility that the Commission impose the above order.

  5. Confirm whether you are aware of any other telecommunication service providers serving tenants or who have telecommunications facilities installed in these MDUs. If applicable, provide the name of the telecommunication service provider(s).

Questions for Crescent Homes.:

  1. Confirm whether tenants currently occupy the above-referenced MDU. If so, indicate the number of tenants. If no tenants are residing in the MDU, specify when Crescent Homes expects occupancy to begin.
  2. Confirm whether any telecommunications service providers, other than Bell and Rogers, are serving tenants or have installed telecommunications facilities in these MDUs. If applicable, provide the names of these service providers.

Questions for Netflash Internet Solutions:

  1. Confirm the exact address(es) of the MDU(s) you are requesting access to in the above-mentioned Part 1 application in order to provide services.

Distribution List

Peter Kovacs, Rogers Communications Canada Inc., Peter.Kovacs@rci.rogers.com
Philippe Gauvin, Bell Canada, bell.regulatory@bell.ca
Adrien Alexson, Netflash Internet Solutions, adrien.alexson@netflash.ca
Nitin Jain, Crescent Homes, nitin@crescenthomes.ca

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