Telecom - Staff Letter addressed to the Distribution List
Gatineau, 19 December 2025
Our Reference: 8000-C12-202306407
BY EMAIL
Distribution List
Subject: Access to 9-1-1 services in both official languages
Dear Recipients,
On 13 December 2025, the CRTC received a letter from the Ministère de la Sécurité publique (available in French only). The letter commented on the recommendations that were made in the Emergency Services Working Groups report ESRE120 – Intermediate 9-1-1 Call Centres Official and made suggestions regarding ensuring official language access for 9-1-1 calls answered by intermediary call centres.
Invitation to Comment
Interested persons who wish to comment on the proposal from the Ministère de la Sécurité publique are invited to do so by submitting a letter electronically using the secured service “My CRTC Account” (Partner Log In or GCKey) and filling the “Telecom Cover Page”.
Comments must reference file number 8000-C12-202306407 and be received no later than 12 January 2026. The Ministère de la Sécurité publique is invited to file a reply to the comments received by 19 January 2026.
The letter from the Ministère de la Sécurité publique, along with any comments and replies received will be part of the record that the Commission will take into consideration when it makes its determinations on the recommendations set out in the ESWG Report.
Should you have questions about this letter or how to submit comments, you may contact Étienne Robelin, Manager of the CRTC Emergency Services Policy team, at etienne.robelin@crtc.gc.ca or at 819-712-0199.
Yours sincerely,
Original signed by
Noah Moser
Director General, Costing & Regulatory Implementation
Telecommunications Sector
c.c.:
Étienne Robelin, Manager Emergency Services Policy, Etienne.Robelin@crtc.gc.ca
Patrick Dubé, Deputy Minister, Quebec Ministry of Public Safety, patrick.dube-sm@msp.gouv.qc.ca
Ryan Anstey, Chair, Emergency Services Working Group, eswg911@wrps.on.ca
Attachment (1) Distribution List
Distribution List
Incumbent Local Exchange Carriers
Small Incumbent Local Exchange Carriers
Wireless Carriers
Resellers of Telecommunications Services
Full Virtual Mobile Network Operators
Actra Montréal, asikorski@actra.ca
Alliance des radios communautaires, direction@radiorfa.com
Alliance des radios communautaires, s.forgues@radiorfa.com
Alliance nationale de l’industrie musicale, dg@anim.ca
Assemblée communautaire fransaskoise, marc.masson@fransaskois.sk.ca
Assemblée de la francophonie de l'Ontario, sbehilil@monassemblee.ca
Association canadienne-française de l'Alberta, a.vachon-chabot@acfa.ab.ca
Association canadienne-française de l'Alberta, m.goncalves@acfa.ab.ca
Association des francophones du Nunavut, direction@afnunavut.ca
Association des municipalités bilingues du Manitoba, bcdd-oceo@ambm.ca
Association francophone des municipalités du Nouveau-Brunswick, direction@afmnb.org
Association franco-yukonnaise, jjacques@afy.ca
Association nationale des radios étudiantes et communautaires, barry@ncra.ca
Association régionale de la côte ouest, info@arcotnl.ca
Conseil acadien de Par-en-Bas, capeb@capeb.ca
Conseil acadien de Rustico, andrea.deveau@conseilacadienrustico.org
Alliance des producteurs francophones du Canada, capilon@apfc.info
English Language Arts Network, miranda.castravelli@quebec-elan.org
Fédération acadienne de la Nouvelle-Écosse, dg@federationacadienne.ca
Fédération culturelle canadienne-française, mcmorin@fccf.ca
Fédération culturelle canadienne-française, strategies@fccf.ca
Fédération des communautés francophones et acadiennes, communications@fcfa.ca
Fédération des francophones de la Colombie-Britannique, direction@ffcb.ca
Fédération des francophones de la Colombie-Britannique, yhilaricus@ffcb.ca
Fédération des francophones de Terre-Neuve et du Labrador, gael.corbineau@fftnl.ca
Fédération franco-ténoise, dgfft@franco-nord.com
Gala Film, agelbart@galafilm.com
L'Assemblée de la francophonie de l'Ontario, sbehilil@monassemblee.ca
Office des télécommunications éducatives de langue française de l’Ontario, lgodin@tfo.org
On Screen Manitoba, lindsay@onscreenmanitoba.com
Patrimoine canadien, Jennifer.allen@pch.gc.ca
Patrimoine canadien, nathalie.piche@pch.gc.ca
PMA Productions, khirsch@pmaproductions.com
Qu'Anglo, hugh@quanglo.ca
Quebec English-language Production Council, qepcouncil@gmail.com
Regional Development Network, info@regdevnet.ca
Société de la francophonie manitobaine, sfm@sfm.mb.ca
Société nationale de l'Acadie, christopher.byram@snacadie.org
Talking. Advocating. Living in Québec, sylvia.martin-laforge@talq.ca
Voice of English-Speaking Quebec, brigitte.wellens@veq.ca
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